Goya 9 Privacy Policy — Our Commitment to Protecting Your Data

We collect various types of information when you register and use goya 9's services. This data collection is fully transparent, and each piece of information has a specific purpose.

We do not collect anything beyond what is listed here. We will never ask you for your bank PIN, mobile banking password, or any other sensitive credentials. If anyone contacts you claiming to be goya 9 and asks for such information, it is a scam — please report it to us immediately.

Goya 9 uses your information only for the purposes listed below. We never misuse your data or use it for anything outside this privacy policy:

• Account Management: For registration, login, KYC verification, and account security.
• Transaction Processing: For processing deposits, withdrawals, and bonus payments.
• Customer Support: To address your complaints and questions.
• Security Assurance: To detect fraud, multi-accounting, and suspicious activity.
• Service improvement: To analyze which features are used most and improve the platform accordingly.
• Legal Obligations: To retain necessary data in compliance with regulatory authority guidelines.
• Marketing (Optional): To send you relevant offers and promotions with your consent. You can opt out at any time.

A minimum-necessity principle is always applied before using your data. Only what is strictly required is ever used.

Goya 9's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To monitor how long each page takes to load.
• Functionality Cookies: To remember your preferred language, timezone, or betting preferences.
• Analytics Cookies: To understand which features are used most — all data is fully anonymized.

You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

Goya 9 strictly controls who your data is shared with. Your information is never disclosed externally except in the following cases:

• Payment Provider: bKash, Nagad, Rocket — only the information necessary to complete transactions. Each of these providers has its own privacy policy.
• Identity Verification Service: As part of the KYC process, we work with licensed verification agencies.
• Law Enforcement: Only the minimum necessary data, when required by court order or legal obligation.
• Technology Infrastructure Provider: Server hosting and security service providers who are bound by the same privacy policy under our agreement.

Your data is not shared with any advertisers, data brokers, or other organizations outside this list.

How long your data is retained depends on the type of information and the requirements of the service:

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Transaction History: 7 years, in accordance with financial regulatory guidelines.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Customer Support Contact: 3 years from the date of last contact.

If you close your account and request deletion of your data, we will erase all information that is not subject to legal retention requirements.

Goya 9 uses industry-standard security technology to protect your data. Our security framework is regularly reviewed and updated.

• 256-bit SSL/TLS encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): Additional verification when logging into your account.
• Real-Time Fraud Monitoring: Suspicious activity is detected and blocked immediately.
• Regular Security Audits: Periodic penetration testing conducted by third-party security experts.
• Data Backup: Encrypted backups are taken daily and stored separately in a secure location.

As a goya 9 user, you have the following rights regarding your own data:

To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.

Goya 9 strictly prohibits anyone under 18 from registering or using the platform. To enforce this policy, we take the following steps:

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process using government-issued identification.
• If there is reason to believe an account holder is under 18, the account will be suspended immediately.
• We do not knowingly collect any personal information from minors.

Goya 9 reserves the right to update this privacy policy when necessary. If any significant changes are made:

• A notification will be sent to your registered email or mobile number.
• At least 14 days' notice will be given before any change takes effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, consent to the updated policy will be collected at login.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact our Data Protection Team:

Our FAQ Page You can also find answers to many common questions there. For information on Responsible Gaming, Responsible Gaming Visit the page.